Ovens Enterprises's reply to:
Ovens Enterprises - Unconscionable customer service
Update by user Nov 29, 2016
UNRESOLVED - Sam Ovens refuses to give me a refund.This business is a scam.
Be very careful and do your research before you buy into the hype. If you discover that the program is not for you, you have to go through a totally bogus process to get a refund.
So figure it out before you hand over your hard earned cash.This business lacks integrity and basically takes your money.
Original review posted by user Nov 11, 2016
I attended a webinar Sam Ovens gave about building a successful consulting business.. His pitch was a lot of hyperbole with promises of success. Sadly I fell for it, not quite understanding that it's all based in digital marketing which is not something I am interesting in building or pursuing. I paid $1,997 for a program that doesn't fit me.
I did give it considered thought. He has a private Facebook page for consulting training members and I read and watched it for weeks. I listened in on a couple of the weekly calls and found them to little more than oversell. I finally decided it is not the program for me and asked for a refund. Two emails from the support team were short and barely polite and just reiterated that I was not eligible for a refund. Apparently, not only was I past the indefensible 30 day mark but, he asks people to jump through hoops to get a refund. The details are buried in the FAQs and one has to go through three weeks of the training and THEN show proof that you did that before getting a refund. What?? What kind of company requires customers to prove they deserve a refund? I call that theft. One person had to fight to *prove* they had pneumonia before getting a refund!
This is flat out terrible customer service. Terrible. I have not opened or used any of the training - much like returning an item to a store, I want to return it clean and pristine and unused. Sam Ovens should take a page out of Nordstrom's book and cheerfully refund money especially if someone hasn't even 'opened' the package. He claims to be a millionaire so refunding me my money would be less than a rounding error for him. I have found the whole experience incredibly distasteful and dishonest. I am angry and upset and will never, ever recommend that anyone sign up for this program unless they are willing to lose $2,000.
Review about: Ovens Enterprises Program.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $1997.
Preferred solution: Full refund.
I didn't like: Refund policy.