Reply by Ovens Enterprises Feb 06

This customer asked for a refund and our company was late getting to his support ticket. The customer posted this negative review about our company on January 26th and we refunded this in full on January 26th. We take responsibility for this since it was our fault that we were late responding. The customer is now fully satisfied and refunded in full with an apology from us.
Author's
Dartford, Kent
0 comments

I have been chasing Sam Ovens for the past 10 days regarding an answer on my refund request and I did not receive any answer.The customer service has been very bad so far, I am genuinely not interested in the course now that I saw it and I would like to avoid any yelling or bad behaviour but my case needs to be processed and it needs to be processed quickly.

- The 2nd of January 2017 I signed up for the programme (see image1). I started the programme immediately, I followed instructions, I filled the form, I thought through my ideas, skills and potential niches but after a while I realised that the programme was not what I was looking for. - The 17th of January 2017 I decided to ask for refund (see image2 - Ticket #30607). A nice girl named Katie from customer service answered me immediately citing the terms and conditions and telling me that if I would have submitted my work she would have process the refund personally (see image6).

- The 18th of January 2017 (the day after!) I submitted a scan of my work (see image3). No answer arrived!! Very surprisingly seen the speed of the previous reply (is it because, now that I have got the work there, they do not want to pay me back even if I have the right to get it!?) - The 19th of January I submitted a new ticket explaining my situation and copy-pasting the conversation I had with Katie. No answer again!!!

(see image4 - Ticket #31717) - The 24th of January I submitted another ticket explaining my situation again, guess what... no answer!!! (see image5 - Ticket #32090) Please get in touch with me ASAP!!!

PS.I will submit a new ticket so that you know I submitted this review.

I liked: Curse content, No value added for me.

I didn't like: Refund policy, No response from customer service, Late reply, No refund, Inconsistent service.

Review #997766 is a subjective opinion of a user.

1.4
Advertised vs Delivered
Reliability
Turnaround Time
Discounts and Special Offers
Staff
Additional Fees
Product or Service Quality
Value for money
Warranty
Website
Exchange, Refund and Cancellation Policy
Customer service
Billing Practices
Diversity of Products or Services
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $600
Preferred solution Full refund

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