Reply by Ovens Enterprises Jul 18, 2016

Hi thank you for contacting us. This customer purchased our program and asked for a refund, our support team responded back saying that our program comes with a very clear "action based guarantee" which states that in order to qualify for a refund the customer must at least attempt to do some of the work in the program. The customer refused to do any of the work and swore at our staff countless times. The customer then chose to post about their experience without resolving anything amicably. Our company refunded the customer in full despite the fact they were outside of the refund policy terms. Customer satisfaction is extremely important to our company and we are happy to have this matter resolved.
Author's
Newport News, Virginia
3.6K views 1 comment
Resolved

Update by user Jun 23, 2016

The Sam Oven's site decided to refund only the program price, not the additional $100 on top of the program price as he guaranteed.I am just happy I got my money back for a program that did not work for me.

It took blasting them on BBB and this site along with a survey I created, then posting on FB to get a refund. That is still not very good customer service in my opinion.

The material is just Youtube videos on information that is free on the internet already.Do not fall for the false sense of urgency and chance that you might miss out on something.

Original review posted by user Jun 16, 2016

Sam Ovens has NOT cleaned up his act, but he has started a new company "2016 OVENS Enterprises Group LLC" and moved to New York City, NY.Or, at least thats what he broadcasts.

I purchased his Consulting Accelerator Program for $2000 dollars and the program sucks. He now uses youtube videos to half explain how to start a consulting business, then tells you his customer service and Facebook page will help you if you have any questions. He has paired up with Tai Lopez to sell this program. Tai Lopez at least refunded my money and made an attempt to help me learn his program when I did not believe it would help me start a business.

Sam Ovens is either disconnected from his customer service or at the heart of it when he refuses to refund any money unless you decrypt his program, create a web page, a video, and complete what he calls actionable items before he will refund anything. I have asked for help from his customer service and his Facebook page. Neither has helped me understand the program and make me $2000 in 30 days as promised. Therefore I have requested my refund after the 30 day trial period.

He also sweetens the deal by saying he will give you $100 dollars on top of the refund. This makes the program a SCAM. You can not get a refund if you can not figure out the program and the customer service will not help you. You might get lucky if you can get help from the FB page, but I had no luck.

I just wanted my money back for a program that did not work for me.Now I will do my best to make sure other know about this SCAM.

Review about: Consulting Accelerator Program.

I liked: Hope of making money doing something i loved.

I didn't like: Nobody helped me.

Review #867137 is a subjective opinion of a user.

1.3
Product or Service Quality
Discounts and Special Offers
Advertised vs Delivered
Additional Fees
Reliability
Value for money
Website
Staff
Customer service
Billing Practices
Diversity of Products or Services
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $2000
Preferred solution Full refund

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Comments

magnosec
Winter Springs, Florida, United States #1180406

Its incredible I had the same bad experience with him. I definitely don't recommend to spent so much with somebody with lack of ethics. Here I wrote my experience with his Uplevel Consulting Program: http://ovens-enterprises-group.pissedconsumer.com/bad-support-no-refund-if-you-ask-for-lack-of-ethics-20160702875714.html

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