Here is my dilemma, I purchased the program through the 4 monthly payments option because I wanted to try it out... No big deal, I was trying the program and almost immediately realized that it wasn't for me. So I contacted customer support and they told me that there was an "action based refund" saying that I had to complete the first 3 weeks of action items before I could get my refund. I was immediately outraged and let them know so, but after I let them know, I thought, why not just do the work and maybe I will see the benefit of the program, so I did the work.
I did the 3 weeks worth of action items and even after that I didn't think the program was for me. I contacted customer support a second time this, time asking for my refund and giving them my email and a link to my dropbox proving that I completed the work, 3 days later and I still haven't heard a reply from that email. (Feels like they are ignoring the issue)
I waited until the next morning to submit a similar email to customer support stating that I did the work and would like my refund, I am well before the 30-day period by the way and they still haven't replied to that email. In the middle of the day I tried something, I sent them a generic email from another one of my email addresses in order to see if they would respond to something that didn't have to do with a "refund" within 4 hours they responded asking what my question was. I then stated my whole story and told them that I have contacted support 2 times before and it seems like I am being ignored, I then sent the person whom I was sending emails back and forth with my email and link to my dropbox hoping that he would be able to help.(this person seemed to be the most helpful so far) they replied saying that they would my email and link to my dropbox to the person doing refund "ASAP" and I replied saying that I was thankful for their help and quick response to my problem.
It has been a day and I haven't heard back from this mythical refund person. I still want my refund and I have the proof that I have done the work. My next step after this is contacting my credit card issuer to see if they can step in and get this resolved, I'm hoping it doesn't come to that.
Review about: Ovens Enterprises Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $597.
Preferred solution: Full refund.
I liked: Smart marketing practices.
I didn't like: Nobody helped me, Lack of ethics, Refund policy, Inconsistant.