Ovens Enterprises's reply to:
Ovens Enterprises - Consulting Service Review from Toronto, Ontario
Update by user Aug 24, 2016
Its been 4 days and i am still receiving marketing emails but no response from customer service indicating when i can get a redund. This is really upsetting and i feel cheated.
Original review posted by user Aug 23, 2016
I received emails from sam ovens group last week to attend a webinar. i signed up for the webinar on 20th aug where offer to purchase 6 wks of accelerated consulting course was made for 1997$. After struggling to sign up due to technical issues with the website, i emailed the support team. Since this was a one day offer i really wanted tondiscuss the offer with the support staff before purchasing. When no one replied back to my email for about 30.mins i tried again and the system was working. I purchased this course but i couldnt select the monthly plan because of technical issues. So i got the full payment plan thinking its a one day offer.
To my surprise this wasnt a one day offer since im still getting emails with the same offer even though ive purchased the offer. Also,I ended up paying 2574 cad$ instead of 1997$ as mentioned. I have maxed out my credit card without even knowing.
Even though this is a million dollar business their website is so basic and had no clarity on the currency ill be changed in. Although i signed up from canada i ended up paying in us dollars with no prior information. I have never delt with such an unprofessional org. Before. Their support team has not replied back to my emails with refund request foe last 3 days.
Although I have been emailing 10 mins from the time of purchase to get a refund, there is no response.
However i am getting 1-2 emails/day from this company with webinar requests and other marketing promos.
I just need a refund for my money since i wasnt prepared to spend tgis amount right away and there is no way i can afford to pay back on my credit card.
I read good reviews about sam but there are enough complaints about their refunc policies.
All i need is a refund ASAP else im in some financial trouble.
This has been a stressful and a bad experience.
Here is a copy of my last email i sent on aug21st.
I have been trying to contact since yesterday right after i made the payment. I still havent heard back from anyone in your office. I havent accessed the course yet and would like to request for a refund. Since it isnt was clearly stated on your website as to what currency i had to pay the fee in.
I have ended up paying 2574 cad dollars that i wasnt expecting. This was really misleading. Although i signed up from canada your website has charged in US dollars and im really disappointed. I wont be able to afford this amount and has maxed out my credit card limit. I have informed my bank about this too and they have asked me to request for a refund. If i dont receive this in next 15 days then they will have to dispute this with your bank.
Before charging me this amount, there should have been an indication that i will be paying in us dollars or canadian.
Review about: Ovens Enterprises Consulting Service.
Reason of review: Pricing issue.
I liked: Course content.