Reply by Ovens Enterprises

This customer contacted us while we were in the middle of a big promotion and we didn't respond to their support ticket fast enough. The customer submitted the ticket and then complained online 3 days after because we still hadn't responded to the ticket. This is our fault 100% and we take full responsibility for dropping the ball with this one. The customer has now been contacted and refunded as requested.
Author's
Toronto, Ontario
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Value for money
Website
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Update by user Aug 24, 2016

Its been 4 days and i am still receiving marketing emails but no response from customer service indicating when i can get a redund. This is really upsetting and i feel cheated.

Original review posted by user Aug 23, 2016

I received emails from sam ovens group last week to attend a webinar. i signed up for the webinar on 20th aug where offer to purchase 6 wks of accelerated consulting course was made for 1997$. After struggling to sign up due to technical issues with the website, i emailed the support team. Since this was a one day offer i really wanted tondiscuss the offer with the support staff before purchasing. When no one replied back to my email for about 30.mins i tried again and the system was working. I purchased this course but i couldnt select the monthly plan because of technical issues. So i got the full payment plan thinking its a one day offer.

To my surprise this wasnt a one day offer since im still getting emails with the same offer even though ive purchased the offer. Also,I ended up paying 2574 cad$ instead of 1997$ as mentioned. I have maxed out my credit card without even knowing.

Even though this is a million dollar business their website is so basic and had no clarity on the currency ill be changed in. Although i signed up from canada i ended up paying in us dollars with no prior information. I have never delt with such an unprofessional org. Before. Their support team has not replied back to my emails with refund request foe last 3 days.

Although I have been emailing 10 mins from the time of purchase to get a refund, there is no response.

However i am getting 1-2 emails/day from this company with webinar requests and other marketing promos.

I just need a refund for my money since i wasnt prepared to spend tgis amount right away and there is no way i can afford to pay back on my credit card.

I read good reviews about sam but there are enough complaints about their refunc policies.

All i need is a refund ASAP else im in some financial trouble.

This has been a stressful and a bad experience.

Here is a copy of my last email i sent on aug21st.

I have been trying to contact since yesterday right after i made the payment. I still havent heard back from anyone in your office. I havent accessed the course yet and would like to request for a refund. Since it isnt was clearly stated on your website as to what currency i had to pay the fee in.

I have ended up paying 2574 cad dollars that i wasnt expecting. This was really misleading. Although i signed up from canada your website has charged in US dollars and im really disappointed. I wont be able to afford this amount and has maxed out my credit card limit. I have informed my bank about this too and they have asked me to request for a refund. If i dont receive this in next 15 days then they will have to dispute this with your bank.

Before charging me this amount, there should have been an indication that i will be paying in us dollars or canadian.

Review about: Ovens Enterprises Consulting Service.

Reason of review: Pricing issue.

I liked: Course content.

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