Reply by Ovens Enterprises Dec 19, 2016

This issue has now been resolved and the customer is satisfied and informed on the situation. Here's a screenshot as evidence:

I took part in this product in August of 2016, but had a extenuating circumstance that required my funds from the account that the Sam Ovens company was linked to--when asked to cancel my subscription, they denied the request and took money from the account, unauthorized, thus over drawing the account in question.Now, I wanted to cancel and a refund, as per them violating me as a customer and consumer.

We are beyond the 30 day sham refund policy, (noted because the company requires you put in that much "work" before you are "allowed" to ask for a refund, which they will then refuse to give you.") Customer service is extremely difficult, almost impossible to deal with--email only, which is shady to never provide a phone number or human point of contact. Also, know that stating that one does not need to be an accredited coach or have any certifications to do this type of work, i.e. consulting, is bizarre, as many industries are highly regulated and require certifications, licences, and expertise beyond the advice of a so-called Facebook guru who simply buys more ad space than the average snake oil salesman. That being said, the "Sham" Ovens company has since been taking my money, but I have no access to the product or Facebook group, all part of the purchased product--now we are in the realm of fraud, and I am being told that I am outside of the "window" of refund.

Which is ridiculous, because it is a customer service transaction and they have not, in any way, been meeting expectation set by the ads, webinars, etc, so I should be due a refund, since I was requesting one cordially. If you feel the same, please don't waste time with them, as it appears more effective to lodge complaints with regulators who have authority to monitor the activities of these online peddlers. Sam Ovens will NOT refund your money, no matter what hoops your jump through. And I never ask for refunds.

I had only asked that I be able to cancel future payments. Now I am asking for a refund, due to the way the company has behaved in giving me the run around and being so dismissive, accessing my bank account without permission, etc.

Thank you for taking the time to read this and here is the link to the FTC complaint website.

Review #971578 is a subjective opinion of a user.

Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Product or Service Quality
Advertised vs Delivered
Additional Fees
Turnaround Time
Billing Practices
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $2388
Preferred solution Full refund

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