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Ovens Enterprises's reply to:

Resolved

This customer asked for a refund over the Christmas break and our team was slow in responding to her and refunding her payment. We got to her ticket after a few days and refunded the payment in full and made sure the customer was fully satisfied. This has now been...
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I didn't like
  • Worst customer service
  • Not responsive
  • Misleading information
#983058
Ovens Enterprises's reply to:

This customer purchased our product and asked for a refund outside of the 30-day refund period. We are now working with the customer to resolve this issue.
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I liked
  • Fb group for network purpose
I didn't like
  • Not responsive
#982417
Ovens Enterprises's reply to:

Ovens Enterprises - Unclear garauntee
Ovens Enterprises - Unclear garauntee
Ovens Enterprises - Unclear garauntee
This customer purchased a product with a 30-day guarantee and asked for a refund outside of 30-days.
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#975952
This customer asked for a refund on December 13th and we refunded them December 15th which is within 48hrs even though we clearly state that refunds can take up to 72hrs to process. It's unfortunate this customer was not patient enough to wait for 48hrs however...
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#973518
Ovens Enterprises's reply to:

This customer asked for a refund outside of the 30-day refund policy and we did not issue a refund because this is made clear for all customers.
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I didn't like
  • Worst customer service
  • Impossible to contact
#972975
This issue has now been resolved and the customer is satisfied and informed on the situation. Here's a screenshot as evidence: https://goo.gl/0kwbnx
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#971578
This customer asked for a refund by submitting 87 tickets to our system and got their account flagged as SPAM resulting in our support team not seeing their request for a refund. This is very strange behavior as it takes 1 support ticket not 87. We found the...
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I didn't like
  • Fraudulent claims
  • No email confirmation
  • Not responsive
#971571
This customer purchased on September 2nd 2016 and asked for a refund December 4th 2016 some 90+ days after purchasing the product and using it extensively. The product comes with a 30-day action based guarantee which is stated in multiple places and made clear to all...
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Rotorua, Bay Of Plenty
I didn't like
  • Hidden refund terms
  • Misleading promises
  • False advertising
#968979
Ovens Enterprises's reply to:

Thanks for the feedback on our policy, we believe 30-days is plenty of time to review the materials and its standard in this industry.
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Southport, Queensland
#966985
Ovens Enterprises's reply to:

This customer purchased form us and then contacted our support team asking for a refund claiming they had contacted us multiple times. We received 1 email from the customer and we responded within 48hrs as promised. This customer did not contact us multiple times,...
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Provo, Utah
I didn't like
  • Impossible to contact
#964477