Reply by Ovens Enterprises Nov 22, 2016

This issue has now been resolved and the customer is fully satisfied with the outcome.
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After watching Sams webinars and talking to his admin on the live chat, I decided that I would give this course a shot, being especially influenced by the 30 day guarantee and the repetitive mantra of no risk and money back if you don't get a client.After 3 weeks of making notes and studying the content I decided that I had perhaps been very naive and Committed to something that just wasn't for me.

At this point I emailed and asked for a refund, to which I was informed that I needed to complete 3 weeks of the course. At no point during the webinar or in the website does it explicitly say that in order to get a refund you need to complete the 3 weeks, this is a horrible tactic to use on customers, it is apparent that I joined the program on false pretenses, it seems I am not the only one.

This email was followed by a debilitating illness which gave me little time to complete the course work. However I completed the work to best of my ability with the little time and resources I had within the 30 day deadline.

It has now been more than 3 days and I still have not received a refund or a reply after sending them my work. This whole process has been extremely draining on me personally. I feel as if I have been sweet talked into the program and then disregarded whenever I have a query.

I hope to resolve this issue in a respectful and satisfactory manner.I do respect the course and believe it has value for certain people, but this just wasn't for me.

I didn't like: Ignores my email, Nobody helped me.

Review #956982 is a subjective opinion of a user.

2.7
Reliability
Product or Service Quality
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Value for money
Diversity of Products or Services
Customer service
Advertised vs Delivered
Warranty
Billing Practices
Website
Additional Fees
Staff
Turnaround Time
PRODUCT OR SERVICE Ovens Enterprises Program
Reason of Review / Monetary Loss Poor customer service / $2388
Preferred solution Full refund

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