Update by user Oct 04, 2016
I am writing an update to my situation - I was finally refunded for my purchase today.It did take longer than I had hoped but it seems that this was due to a misunderstanding.
I am just glad that this is resolved and behind me now.Thank you for sticking to your work and giving me the refund!
Update by user Sep 28, 2016
Actually I still have not received my refund for the original purchase of the Consulting Accelerator program.The refund I was issued (and the one that I was sent a screenshot of) was from when I was double charged upon purchase due to a glitch in the payment process.
The date on the screenshot even says 08/18/2016, which is 4 days after I made the purchase. They were good about refunding me immediately for that mistake, I got back the double payment no problem. But I still have not received my refund for the original purchase of the program, which I requested 3 weeks after I started the program, despite sending in the proof that I have done all the work. I am still awaiting a response from Sam and his team on this.
He has given me his word that he will help me until the issue is resolved so I am hopeful that this is just a misunderstanding and I will get my proper refund.I will post another update in a few more days on what happens.
Original review posted by user Sep 27, 2016
I purchased the consulting accelerator program online in August and then had a death in my immediate family so I emailed Sam's help desk asking if they would honor their 30-day guarantee and refund my money back, as I had lots of additional expenses come up and it was obviously not good timing for me to try and get through the program.They responded saying I had to complete at least the first 3 weeks worth of work, which was not made very clear at all during purchase but I DID THE WORK and uploaded to Dropbox and submitted it to them to look over.
I got an email last Tuesday the 20th saying that they approved my work and would be issuing me a refund that would process within 1-4 business days...it is now the 5th business day and still nothing has been refunded. I sent another email yesterday which they never responded to.
I think this is abysmal customer service, I am dealing with enough right now and I'm paying interest on this on my credit card, I just want the money back for the refund I am entitled to.If I do not hear back I will have to take it to my credit card company to deal with this, I hope I don't have to take it that far...
Review about: Ovens Enterprises Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $795.
Preferred solution: Full refund.